Terms & Conditions
Effective Date: June 06, 2025
Operated by: IRCC Translation
Website: https://ircctranslation.com
1. Nature of Service
IRCC Official Translation provides certified, word-for-word translations of official documents for submission to IRCC and other U.S. government agencies. These translations are performed by ATA-certified translators, delivered on official letterhead, and include a signed certification to ensure compliance with IRCC requirements.
We do not provide immigration advice, legal representation, or guarantee approval of your IRCC application beyond the acceptance of our certified translations. Our role is limited to translating and formatting documentation as instructed by the client.
2. Custom & Bespoke Orders – No Refund Policy
All translation orders placed with IRCC Official Translation are custom and client-specific. By placing an order, the client acknowledges and accepts that:
- Work begins immediately upon receipt of payment and initial documents.
- Under applicable consumer law, custom services are exempt from cancellation and refund rights once work has commenced.
- No refunds or credits will be issued for orders that have begun processing, even if the client later decides not to proceed or uses another provider.
This policy does not affect statutory rights where applicable.
3. Rush Projects
For rush services (delivered in approximately half the standard time), IRCC Official Translation will make reasonable efforts to meet the requested deadline. However, by choosing a rush service, the client acknowledges that stylistic or formatting variations may occur and we shall not be held liable for such outcomes.
4. Responsibilities of the Client
The client is responsible for:
- Providing accurate and complete documentation at the time of order.
- Ensuring that submitted documents are clear, legible, and authentic.
- Responding promptly to any additional document or clarification requests.
Failure to provide necessary documentation or responses may result in project delays or incomplete service.
5. Scope of Services & Acceptance Guarantee
Our services cover the translation of documents commonly required for IRCC, such as:
- Birth and marriage certificates
- Divorce decrees
- Academic transcripts and diplomas
- Medical records
- Passports and ID documents
We provide a 100 % IRCC acceptance guarantee for our certified translations. This guarantee covers translation format and certification compliance, but does not guarantee a specific outcome in your immigration case.
6. Payment Terms
- Full payment is required before work begins unless otherwise agreed in writing.
- All charges will be invoiced and must be paid within the agreed timeframe.
- Late payments may be subject to an 8% monthly late fee.
- Payments will appear under the trading name IRCC Translation or its parent entity.
7. Language Preferences and Revisions
Translation is a professional and subjective process. We will follow any reference materials provided by the client where possible. If revisions are requested for stylistic preference or after changes are made to the source material, additional charges may apply.
8. Optional Add-Ons: Notarisation & Apostille
- Wet-ink notarisation: $19.95 per order.
- E-Apostille (Hague Convention countries): $79.95 per order.
These add-ons are optional and charged in addition to the translation service.
9. Confidentiality & Data Protection
All files are stored on encrypted servers and handled only by authorised staff bound by confidentiality agreements. We will not share your documents or personal data with third parties except as required to complete your service or as required by law.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or application rejections unrelated to the translation quality. Our total liability shall not exceed the amount paid for the specific service in question.
11. Non-Solicitation
The client agrees not to solicit, hire, or contract with any IRCC Translation staff or contractors during the service period and for two (2) years thereafter. Breach of this clause will result in a liquidated damages fee of £75,000 per individual.
12. Disputes
Any concerns about the service received must be reported in writing within 10 business days of delivery. Failure to notify us within this period waives any claim related to that service.
13. Legal Entity
IRCC Translation operates under its registered business entity. All services are rendered and invoiced by the operating company responsible for the website.
14. Modification
These Terms & Conditions may be modified at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any revised terms.
15. Contact
For any questions or concerns, please contact:
📧 Via our website contact form or listed email address
🌐 https://ircctranslation.com